Insurance Claims Team LeaderInsurance in Tunbridge Wells

Full Time Job Details

Our client is seeking an Insurance Claims Team Leader to support the Customer Service Supervisor in the smooth running of the Claims Validation Team. Ensuring that First Notification of Loss calls are efficiently and effectively dealt with and claims are validated within required service levels. Development, performance management and motivation of staff. Deputise for the Supervisor during absence. Claims are validated according to underwriting requirements.

Skills, Qualifications & Experience Required
  • Oversee ensuring adequate resource is maintained to cover FNOL call volumes, non FNOL calls are diverted and validations are completed within service level agreements;
  • Team members have adequate skills to fulfil role;
  • Ensuring the team is highly motivated and performing;
  • Identifying opportunities in process and performance to enhance quality and efficiency;
  • Hold 1.1 meetings and team meetings as required;
  • Call and file auditing;
  • Performance reporting/MI;
  • Other tasks as may be required by the department/Supervisor;
  • Know, understand and apply the principles of TCF, and report any potential area of risk to Supervisor;
  • Adhere to FSA, TCF and Data Protection Regulations.
LocationTunbridge Wells
Show More Details
Submit a Job Listing
it's completely free.
Jobs by Sector
  • Accountancy
  • Actuarial
  • Admin, Secretarial & PA
  • Apprenticeships
  • Banking
  • Charity & Voluntary
  • Construction & Property
  • Customer Service
  • Education
  • Energy
  • Engineering
  • Estate Agency
  • Financial Services
  • Graduate
  • Health & Medicine
  • Hospitality & Catering
  • Human Resources
  • Insurance
  • IT & Telecoms
  • Legal
  • Leisure & Tourism
  • Management & Executive
  • Manufacturing
  • Marketing & PR
  • Media
  • Motoring & Automotive
  • Multilingual
  • Public Sector
  • Purchasing
  • Recruitment Consultancy
  • Retail
  • Sales
  • Scientific
  • Security & Safety
  • Social Care
  • Strategy & Consultancy
  • Training
  • Transport & Logistics