Salon ReceptionistCustomer Service in Reading, Berkshire

Full Time Job Details

The salon receptionist is to ensure that clients/customers do not experience difficulties while in the salon by giving them the information they need and making them feel comfortable.

Seated at the front desk, the receptionist welcomes clients as they enter the salon and seeks to know the aim of their visit in order to attend to them accordingly. He/she does this in a very friendly manner so as to make clients feel comfortable.

Salon receptionists exhibit high level of phone etiquette as they answer incoming calls to the salon from clients who want to make inquiries or make reservations for a visit to the salon.

The role also includes maintaining high level of professionalism; salon receptionists are also expected to display calmness and cordiality.

A receptionist at St. Tropez Salon understands the importance of first impressions and as such, carries him/her self uprightly to make a positive impression on clients by dressing in good and decent manner with excellent presentation.

While guests make inquiries, he/she freely interacts with them and exhibits good knowledge of beauty and hair care by making meaningful statements and providing useful answers to questions they might ask.

While the receptionist may not necessarily be the one to clean the salon, their responsibilities also include supervising the cleaning of the salon, and ensuring it is made tidy early enough before work begins for the day, as this will influence client perception of the salon.

• Greet clients as they step into the salon; take their inquiries and make them feel comfortable while they wait to be attended to; and schedule appointments for clients with hair stylists.
• Offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read.
• Answer any service related questions
• Determine customers’ need for salon services by figuring out their problem areas such as skin and hair issues
• Ensure that customers are handed over to the correct expert within the salon
• Answer the telephone and attend to inquiries made over the phone, and also make bookings for clients.
• Be very knowledgeable about various Dermalogica products and give clients useful advice about the products if they seek your opinion.
• Check products in the salon to ensure that they are not out of stock, and inform management of products in shortage in order for them to place orders for more supplies.
• Create and send out reminder messages such as texts and emails to the salon clients, reminding them of their bookings and appointments just in case they have forgotten and make follow up calls if required.
• Handle appointment cancellation and shifting duties
• Collect cash in exchange of services rendered and tender change to customers
• Ask customers for feedback on salon’s services and provide assistance with problems or complaints
• Ensure cleanliness, neatness and sanitization of salon and equipment
• Fill in for absent staff members during high volume times

Employment Applications are currently available at St. Tropez Tanning & Beauty Salon or email your CV with a cover letter to recruitment@sttropezsalon.com
Skills, Qualifications & Experience Required
  • Customer Service Experience
  • Online Calendar Management
  • Reception, Telephone/Online Booking
  • Data Base Entry Knowledge Prefered
  • Basic Marketing Knowledge
Benefits
  • Friendly Positive Environment
  • Staff Discount on Products and Services
  • Pension
  • Company Promotions
LocationReading, Berkshire
Submited BySt. Tropez Tanning & Beauty Salon
Websitesttropezsalon.com
CategoryCustomer Service
Published OnOct 24, 2016
Expires OnDec 23, 2016
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Contact the Owner
Contact Details
Address
254 Oxford Road
Reading, Berkshire
RG30 1AD
map & driving directions
Phone Number
01189596999
St. Tropez Tanning & Beauty Salon01189596999
  The complete salon experience starts right here, with over 100 different services covering Tanning, Hair and Beauty treatments in addition we offer the complete Dermalogica skincare product range to select from. We also specialise in Facial Aesthetic and Professional Teeth Whitening services provided by our own resident dentist. Qualified by Dermalogica UK we know our clients expect a professional service and our fully qualified Skincare Therapists look forward to advising and assisting you.www.sttropezsalon.com
254 Oxford Road, Reading, RG30 1AD
Health & BeautyBeauty Salons
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